Shipping Policy

Last Updated: June 2026

At Castorelli Decor House, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

• United States: 5–12 business days
• Canada: 7–15 business days
• Europe: 7–15 business days
• Australia & New Zealand: 8–18 business days
• Other International Destinations: 10–20 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or peak seasons.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and order size. Any applicable shipping fees will be clearly displayed before completing your purchase.

Customs, Duties & Taxes

All applicable customs duties and taxes are included whenever stated at checkout. Customers will not be charged additional import fees for eligible orders.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided during checkout. Tracking updates may take up to 48 hours to appear after shipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Castorelli Decor House is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

Email: support@castorelli.com
Website: www.castorelli.com

We appreciate your trust in Castorelli Decor House and look forward to serving you.